Skopje, 7 September 2023 (MIA) - The Airport Council International World (ACI World) awarded TAV Airports the 2022 Airport Service Quality (ASQ) award at a gala ceremony at ACI’s annual ASQ Forum and Customer Experience Global Summit in Incheon, Republic of Korea on Wednesday.

“It is a great satisfaction when the efforts, commitment, and hard work are being recognized, and when such recognition comes directly from our customers i.e. estimated passengers. TAV, as an airport operator, along with its sister companies, BTA (F&B), ATU (Duty Free), TAV MOS (Commercial services), TAV Technologies (IT services), Euroclean (Cleaning services), use over 30 performance indicators in the ASQ survey questionnaires evaluated through passengers’ opinions, ranking, and answers regarding the quality of the airport services, to further improve the services provided at Skopje International Airport. Another, very important focus point and priority in our day-to-day operations is the wellbeing of our staff, who are the immediate deliverers of our services to the passengers,” said TAV Macedonia Director General Nejat Kurt.

Skopje International Airport, besides being awarded the ASQ award as the Best Airport by Size and Region (2 to 5 million passengers per year in Europe), was also awarded for being the Airport with the Most Dedicated Staff in Europe, Easiest Airport Journey in Europe, Most Enjoyable Airport in Europe, and the Cleanest Airport in Europe for 2022. 

This is the 8th time Skopje Airport has received this award, after the ASQ Awards for Skopje Airport received for 2021, 2020, 2019, 2018, 2015, 2013 and 2012.

The ASQ program is the world’s leading airport customer experience measurement and benchmarking program. Compared to other programs in the aviation industry, it is based on live research via surveys gathered at the airport- direct from the traveler- rating their satisfaction on the day of travel.

Photo: TAV