Skopje, 20 December 2024 (MIA) - The Ministry of Digital Transformation unveiled Friday the redesigned national uslugi.gov.mk website, which offers citizens one hundred new electronic services. 

Minister Stefan Andonovski announced the most important performances of the website at the presentation, highlighting that he and his team have worked intensively over the past five months to improve the e-portal's performances and experience of those who use the e-services, to introduce as many as possible and make them accessible to people with disabilities, guided by the principle of transparency, accessibility and efficiency.

In addition to offering 100 new services, over the past five months the uslugi.gov.mk website gained 30,000 new users. Apart from the upgrade, service centres for citizens are being opened throughout the country.

According to Andonovski, after taking over office five months ago, the website offered 125 and now there are more than 200.

"Because we have completely digitized 80 services on the website, we also connected some of the services provided on others to be available on our website," Andonovski explained.  

The most used electronic services by citizens so far were those from the Employment Agency and Pension Disability and Insurance Fund, regarding work experience and retirement, and the most popular, he adds, were the digital services of the Administration for Keeping Records for obtaining birth certificates.  

"The most popular service from the Ministry of Interior was the gun possession licence, because it gives an entirely new dimension to the application process - leaving things incomplete and having to wait for approval for months and years, and now one first must apply to get a positive opinion from the Ministry, then one must take the exam and classes to finally receive the licence. But there are also the Culture Ministry's annual calls, the program for supporting cultural institutions, where there is also huge interest," noted Andonovski.

Among the new e-services that will be available in 2025, he singled out the digitized citizenship attestation form.

"That will be one of the website’s most used services. I think the citizenship form will be available very soon - I expect the process of issuing citizenship to be fully automated in January," Andonovski added.

The goal of the Ministry of Digital Transformation is complete digitization of society that will provide easier access for citizens to administrative services, and will save them time and costs.

Andonovski also announced that with the amendments to the Law on Electronic Services, expected in January, any document taken from the website, with an electronic signature, QR-code and stamp, can be used, by printing, just like a document that the institutions have issued so far with their stamp.

Representatives of the Ministries of Culture, Justice and Interior, as well as state institutions (Food and Veterinary Agency, Energy Regulatory Commission and Pension and Disability Insurance Fund) also attended the event presenting current and new services that will be made available online to citizens next year. ssh/nn/

Photo/video: MIA